Terms and Conditions
Last Updated: November 25, 2025
Please read these Terms carefully before using our services. By accessing or using our services, you agree to be bound by these terms.
Key Terms at a Glance
Ownership
You own final deliverables upon full payment. We retain pre-existing tools and frameworks.
Arbitration
Disputes are resolved through binding individual arbitration. You have 30 days to opt out.
Warranty
We stand behind our work — defects corrected at no charge for 30 days post-delivery.
Important: Arbitration Agreement
These Terms contain an arbitration clause and class action waiver in Section 7. By agreeing to these Terms, you agree to resolve disputes through binding individual arbitration rather than in court. You have 30 days to opt out of this provision.
1. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Description of Services
We provide custom software development, web design, mobile application development, and branded app solutions (“Services”). The specific scope, deliverables, timeline, and pricing for each project will be outlined in a separate Statement of Work or Service Agreement.
3. Intellectual Property Rights
3.1 Ownership
Upon full payment for Services, you will own the final deliverables specifically created for you. We retain ownership of any pre-existing materials, tools, libraries, frameworks, and methodologies used in creating your project.
3.2 License
We grant you a perpetual, non-exclusive license to use any pre-existing materials incorporated into your final deliverables. We retain the right to showcase your project in our portfolio unless otherwise agreed in writing.
3.3 Branded Apps
For purchased or leased branded apps, you receive a license to use the app with your branding. We retain ownership of the underlying software and source code. Custom-built apps transfer full ownership upon final payment.
4. Payment Terms
4.1 Pricing
Pricing varies based on project scope and will be detailed in your Service Agreement. All prices are in USD unless otherwise specified.
4.2 Payment Schedule
Payment schedules vary by project type. Typically: 50% deposit is required to begin work, 25% is due at the project midpoint, and 25% is due upon completion. For leased apps, monthly or annual payment terms will be specified in your Service Agreement.
4.3 Late Payments
Late payments may incur a fee of 1.5% per month (18% annual percentage rate) on outstanding balances. We reserve the right to suspend services for accounts more than 30 days past due.
5. Warranties and Disclaimers
5.1 Service Warranty
We warrant that services will be performed in a professional and workmanlike manner. We will correct any defects in our work at no additional charge for 30 days following project delivery.
5.2 Disclaimer
Except as expressly provided herein, our services are provided “as is” without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
6. Limitation of Liability
To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your use or inability to use our services; (b) any unauthorized access to or use of our servers; (c) any interruption or cessation of transmission to or from our services; or (d) any bugs, viruses, or the like transmitted through our services by any third party. Our total liability to you for any damages arising out of or related to these Terms or our services shall not exceed the amount you paid us for the services in the six (6) months preceding the event giving rise to liability.
7. Dispute Resolution and Arbitration
7.1 Informal Resolution
Before filing a claim, you agree to try to resolve the dispute informally by contacting us. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, either party may bring a formal proceeding.
7.2 Binding Arbitration
You and the company agree that any dispute, claim, or controversy between you and the company arising in connection with or relating in any way to these Terms or our services shall be determined by mandatory binding individual arbitration. Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms and can award the same damages and relief as a court (including attorney fees).
7.3 Arbitration Rules and Forum
The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules.
7.4 Location
Unless you and we agree otherwise, the arbitration will take place in Shelby County, Alabama. If the claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of submitted documents, a telephonic hearing, or an in-person hearing.
7.5 Class Action Waiver
You and the company agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Unless both you and we agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
7.6 Exceptions to Arbitration
Either party may bring a lawsuit in court solely for injunctive relief to stop unauthorized use or abuse of the Services or intellectual property infringement without first engaging in arbitration. You also have the right to litigate any dispute in small claims court if the dispute qualifies.
7.7 Opt-Out
You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to the address listed in the “Contact Us” section. Your notice must include your name, mailing address, and account information (if applicable). If you opt out, all other parts of these Terms will continue to apply.
What This Means For You
- Instead of going to court, disputes are resolved through binding arbitration — typically faster and less expensive.
- You cannot participate in class action lawsuits against us.
- You have 30 days from accepting these Terms to opt out by sending us written notice.
8. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our relationship. This obligation survives the termination of our agreement.
9. Termination
9.1 By You
You may terminate services at any time with written notice. You will be responsible for payment for all work completed up to the termination date.
9.2 By Us
We may terminate services if you breach these Terms, fail to make payment, or if we determine in our sole discretion that continuing the relationship would be harmful to our business.
9.3 Effect of Termination
Upon termination, you must pay all outstanding invoices. We will provide you with all work completed to date in a usable format, subject to receipt of final payment.
10. Indemnification
You agree to indemnify, defend, and hold harmless our company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising out of or in any way connected with your use of our Services or your breach of these Terms.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions. Subject to the arbitration provision above, any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Shelby County, Alabama.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
14. Entire Agreement
These Terms constitute the entire agreement between you and us regarding our Services and supersede all prior agreements and understandings, whether written or oral.
15. Contact Information
If you have any questions about these Terms, please contact us at hello@glacode.com.